Case Study: Large Power Utility Company achieves 18% PMO productivity increase with Paradigm Technology

Large Power Utility Company Realizes 18% Increase In Pmo Productivity With Paradigm

Large Power Utility Company, a 125+ year-old utility serving more than 12 million customers across Arizona, faced rapidly growing project portfolio complexity and a projected 150% increase in demand. The company needed a better way to manage its PMO, reduce reliance on contract labor through a Vendor Management System, improve onboarding and retention, and increase leadership productivity. Paradigm Technology was brought in to help address these challenges.

Paradigm Technology provided highly skilled Program and Project Managers along with an onsite executive for oversight. This improved resource responsiveness and faster starts, increased on-schedule and on-budget project delivery, and raised portfolio accuracy to 96%. The engagement also boosted PMO productivity by 18% and cut resource onboarding time by 50%, helping improve retention and customer satisfaction.