Case Study: Enterprise Networking Solutions Company achieves unified global customer visibility with Paradigm Technology MDM

Enterprise Networking Solutions Company reduces operating costs by 13% with Paradigm Technology

The global enterprise networking solutions company, a Gartner Magic Quadrant leader serving over 10 million daily users, faced significant challenges due to rapid growth through acquisition. This resulted in siloed operations, duplicated customer data, and inconsistent global processes, which hindered cross-functional visibility and revenue opportunities. To overcome this, the company partnered with Paradigm Technology to implement a cloud-based master data management (MDM) SaaS platform to create a single, authoritative customer view.

Paradigm Technology implemented an enterprise cloud-based MDM solution that established a governed, global customer master. This consolidated and standardized customer data, introduced new global processes, and established formal governance. The results were significant, including a 13% reduction in operating costs, a 27% increase in cross- and up-sell effectiveness, and a twofold improvement in data quality, enabling scalable growth and improved collaboration for the customer.