Case Study: a leading cloud computing services provider achieves a single source of truth and 98% better data quality with Paradigm Technology

a leading cloud computing services provider cuts manual data work by 10,000 hours with Paradigm Technology

The customer, a leading cloud computing services provider, faced significant challenges due to fragmented and inconsistent customer data across its Salesforce and SAP systems. This lack of standardization and governance resulted in manual reconciliation efforts, delayed reporting, and a negative revenue impact. Paradigm Technology was engaged to establish a unified, enterprise-wide customer master.

Paradigm Technology implemented a disciplined customer mastering framework that established the CRM as a single source of truth. The solution automated data ingestion and publishing, standardized global hierarchies, and embedded data quality controls. For the customer, this resulted in annual operational savings of $1.5M–$2M, a 98% improvement in data quality, and the elimination of thousands of hours of manual work, ultimately improving revenue integrity and sales effectiveness.