Case Study: TooJay’s Deli restores critical labor reporting and saves hours with PAR OPS (Restaurant Magic)

How Restaurant Magic corrected a software issue in Data Central

TooJay’s Deli experienced a critical disruption when a Data Central web-service report used by its proprietary labor program was modified, breaking the program’s reliance on the report GUID and leaving the deli without its labor accountability tools; the original developer was unreachable, so TooJay’s turned to PAR OPS (Restaurant Magic) for support.

PAR OPS engineers (notably Mike Constanza and Kevin Rood) quickly diagnosed the GUID-related issue, corrected the Data Central report, and restored the labor program within 15 minutes, saving extensive troubleshooting time and preventing operational and accountability losses. The rapid resolution reinforced the long-standing partnership between TooJay’s Deli and PAR OPS and delivered measurable operational recovery in minutes.

TooJay’s Deli

Dave Diamond

Director Information Technology