Case Study: Family Journeys saves time on rota planning with Papershift

Family Journeys - Customer Case Study

Family Journeys, a charity supporting families in crisis, needed a better way to manage rotas across four contact centres. Using spreadsheets, shift planning took around eight hours a week, and constantly changing employee availability made it hard to keep schedules accurate. They turned to Papershift for rota planning and staff scheduling.

With Papershift’s mobile app and shift planning software, employees could enter unavailable days and see the latest schedule in real time, while admins could build rotas in a few clicks. The result was a much faster and easier planning process, with staff quickly adapting to the system, finding it intuitive, and praising the convenience compared with spreadsheets.

Family Journeys

Sam Easton

Manager