Case Study: Redwood Realty achieves scalable, mobile paperless operations with Paperless Pipeline

Secrets Behind Top-Ten Century 21 Brokerage Redwood Realty's Wild Success

Redwood Realty, founded by Shawn Milletary and partners, grew from a three-person basement startup into a top-ten Century 21 brokerage with 10 offices and 600 agents, but rapid growth exposed paper-based process failures and a need for a mobile, easy-to-use transaction management system. After evaluating many options, Redwood selected Paperless Pipeline to solve the problem of scattered files, slow closings, and lack of remote access.

Paperless Pipeline was piloted and then rolled out company-wide, offering a simple, mobile paperless platform that integrated user feedback and works for agents of all tech levels. Within months every agent adopted the system, eliminating physical file rounds, enabling agents to access or resend documents from anywhere, and improving operational efficiency and scalability—supporting Redwood Realty’s continued expansion to 10 offices, 600 agents, and sustained top-ten performance.

Redwood Realty

Shawn Milletary

Chief Operating Officer