Case Study: Rapid Turn Laser & Machine achieves faster quoting and better customer service with Paperless Parts

Rapid Turn Laser & Machine Delivers Better, Faster Customer Service with Digital Estimating

Rapid Turn Laser & Machine, a Houston-based metal fabrication company, needed a faster and more consistent way to quote jobs. Its spreadsheet-based estimating process was slow, manual, inflexible, and prone to inconsistencies across team members, creating delays for customers and extra work for staff. Paperless Parts was brought in to help modernize the quoting workflow with its cloud-based Paperless Quoting Platform.

With Paperless Parts, Rapid Turn Laser & Machine standardized estimating, reduced duplicate data entry, and enabled any inside salesperson to create reliable quotes using part geometry and a 3D CAD viewer. The result was a 25% reduction in average estimating time, improved customer service, better employee morale, and more time for the team to focus on other priorities. Paperless Parts also helped the shop deliver a more modern digital buying experience, including digital review and payment options.

Rapid Turn Laser & Machine

Michael Viator

President