Case Study: Hillside Custom reduces quote turnaround time with Paperless Parts

Hillside Custom Reduces Quote Turnaround Time from 2 Weeks to 2 Days with Paperless Parts

Hillside Custom, a Berks County, PA manufacturer specializing in CNC machining and sheet metal work, was struggling with an unstandardized quoting process. The team relied on tribal knowledge and pen-and-paper estimates, which made quotes inconsistent, slowed onboarding for new estimators, and stretched turnaround time to an average of two weeks.

Paperless Parts implemented its automated, cloud-based quoting software to bring structure, consistency, and speed to Hillside Custom’s process. As a result, Paperless Parts helped reduce quoting time from two weeks to two days, allowed Hillside Custom to run its quoting operation with just three estimators instead of five, and contributed to a higher win rate and more revenue.

Hillside Custom

Cassidy Fink

Sales and Customer Relations Manager