Case Study: Global Metal Finishing cuts quoting time to 15 minutes with Paperless Parts

Global Metal Finishing Sends Quotes in 15 Minutes and Reduces Data Entry By 70%

Global Metal Finishing, a multi-line aluminum anodizing and precision hard coating facility serving OEMs and machine shops, needed a faster, more efficient way to handle quotes and customer follow-up. After evaluating ERP systems, the company found they couldn’t support the quoting speed, consistency, and data capture their team required, especially when slow quotes could delay downstream manufacturing work. Paperless Parts helped address these challenges with its quoting platform for analyzing CAD files and streamlining the front end of the quoting process.

With Paperless Parts, Global Metal Finishing automated quoting steps, used geometric pricing to price jobs more consistently, and improved customer communications with secure online chat and audit trails. The result was a 70% reduction in data entry and a drop in average quote turnaround from 1 hour to under 15 minutes. Paperless Parts also gave the team stronger analytics and follow-up capabilities, helping them respond faster and train staff more easily.

Global Metal Finishing

Ben Lawhorn

Vice President of Operations and Sales