Case Study: Volkswagen NZ achieves faster customer service and more sales leads with PaperKite

Volkswagen boosts chatbot conversions 2x with PaperKite

Volkswagen NZ connected with PaperKite to improve its digital customer experience for generating sales leads and managing day-to-day service enquiries. Their challenge was to provide prompt, high-quality service that felt like a natural two-way conversation with the brand, while also creating a more seamless flow of leads to its dealerships.

PaperKite implemented a Conversational UX solution using an Intercom chatbot named Volts. The chatbot allowed customers to ask questions in plain English and seamlessly hand over to a human agent when necessary. The solution made the customer service experience faster and simplified the sales funnel, making users twice as likely to convert compared to other website visitors. PaperKite continues to provide Volkswagen NZ with a managed service for ongoing support and improvement.

Volkswagen