Case Study: VKG automates claims correspondence and boosts SLA compliance with Paperbox

VKG automates 60% of claims correspondence with Paperbox

The customer, VKG, is a service provider for insurance brokers that faced a labor-intensive and error-prone operational bottleneck in manually processing high volumes of daily claims correspondence. To address this challenge and mitigate the strategic risk of AI disruption, VKG implemented an AI solution from the vendor Paperbox.

Paperbox was integrated as a non-invasive, intelligent triage layer on top of VKG's existing workflows. The solution from Paperbox automated the full triage process, including classification, prioritization based on SLA parameters, and task registration. This resulted in more than 60% of all claims correspondence being processed automatically, guaranteeing SLA compliance, reducing manual work, and making VKG's operational core future-proof without requiring additional headcount or system replacement.

VKG