Case Study: Van Dessel handles 70% more volume with the same team with Paperbox

Van Dessel Boosts Efficiency with Future-Proof Tools handling 70% more volume with the same team

Van Dessel, a Belgian insurance brokerage firm, faced operational challenges with high-maintenance IT tools and increasing pressure on its workforce. They partnered with the vendor Paperbox to modernize their processes and reduce manual tasks in claims and policy administration.

Paperbox implemented a comprehensive system overhaul that streamlined operations without requiring major changes to existing processes. The solution reduced manual tasks by 90% and allowed Van Dessel's team to handle 70% more volume with the same staff, significantly boosting efficiency and reducing errors.

Van Dessel

Chris Govaerts

Chief Operating Officer