Case Study: The Insurance Emporium speeds up claims intake by 40% with Paperbox

The Insurance Emporium speeds claims by 40% with Paperbox

The Insurance Emporium faced the challenge of managing claim intake from multiple, disconnected channels, primarily email and a digital platform. This required their claims team to perform significant manual work to consolidate information, creating a bottleneck. They partnered with the vendor Paperbox, using its solution alongside the Claim Technology platform, to streamline this process without forcing customers to change their submission habits.

Paperbox implemented a solution that automatically analyzes claim-related emails and attachments, extracting and structuring key data. This structured information is then fed into the Claim Technology platform to automatically create or update claims. As a result, The Insurance Emporium achieved claims turnaround times approximately 40% faster for digitally-submitted claims and significantly reduced manual administrative work for their team.

The Insurance Emporium