Case Study: Hillewaere Groep achieves 90% fewer manual tasks with Paperbox Mailroom Solution

Hillewaere Scales Operations with a 90% Reduction in Manual Tasks

Hillewaere Groep, a dynamic insurance brokerage firm, faced the challenge of standardizing its operations across multiple offices to support its growth strategy following mergers. To streamline mailroom and document workflows and reduce manual tasks, they turned to the vendor Paperbox and implemented its Mailroom solution.

Paperbox provided a smart mailroom solution that was first implemented in a pilot office before being rolled out across the organization with a focus on change management. The results were a 90% reduction in manual tasks for claims managers, significantly increased operational efficiency, and improved control over data processing. This successful implementation by Paperbox positioned Hillewaere for smoother future acquisitions and continued growth.

Hillewaere Groep

Michiel Van Hove

Chief Technology Officer