Case Study: DEKRA Belgium achieves faster claims processing with Paperbox

Dekra Belgium handles claims 3x faster with Paperbox

Dekra Belgium, an expert in claims management, faced a significant challenge with the manual processing of dozens of daily liability and property claims. The time-consuming task of reading emails, extracting details, and logging information by hand was consuming valuable resources. To address this, they partnered with the vendor Paperbox to implement an intelligent automation solution.

Paperbox implemented a system that automatically classifies incoming emails and extracts key data such as involved parties, risk addresses, and damage amounts. This solution resulted in over 90% accuracy on key data fields and made email processing three times faster. The measurable impact for Dekra Belgium was a major reduction in manual work, giving their team more time to focus on client service and building a solid foundation for future automation.

Dekra Belgium