Case Study: Callant achieves 63% more time for administrators with Paperbox

Callant reclaims 63% more time with Paperbox

Callant, a leading independent insurance broker in Belgium, faced a challenge where manual email handling was consuming excessive administrative time and causing errors, preventing experts from focusing on customer service. They sought a digital teammate to automate communications and introduce more structure for compliance. They implemented Paperbox's AI Agent for Insurance to address these issues.

The solution from Paperbox acted as an intelligent agent that reads emails, splits documents, and integrates directly with Callant's Brio system, automating back-office tasks. This implementation resulted in administrators reclaiming 63% more time for customer-focused work and achieved 87 times faster document processing. Paperbox also delivered standardized archiving and enhanced team collaboration through intelligent document summaries.

Callant