Case Study: Belfius cuts mailroom admin workload by 33% with Paperbox

Belfius Cuts Mailroom Admin Workload by 33%

Belfius, a large insurance organization, faced the challenge of streamlining its centralized communication distribution to handle high volumes of unstructured communications without constantly scaling its pre-management team. To achieve scalability in both volume and complexity, they implemented the Smart Mailroom solution from vendor Paperbox.

Paperbox addressed the challenge by tackling departments separately, first optimizing the logical distribution of 80% of communications and then building advanced logic for the more complex 20%. This approach from Paperbox automated 40% of the workload, which resulted in a 33% reduction in the pre-management team's workload and significantly reduced backlogs.

Belfius

Jonas Danau

Product Owner Automation