Case Study: Telstra achieves faster, more compliant change management with Panviva

Telstra - Customer Case Study

Telstra, the Australian telecommunications and technology company, needed a better way to manage rapid process changes within its Asset Management division. Their agents were relying on long Word documents scattered across the intranet, which made it difficult to find current information, slowed cycle times, and increased the risk of inconsistent customer responses and compliance issues.

Panviva provided Telstra with a centralized knowledge repository and “moment of need” access to information, creating a single source of truth for agents. With Panviva, Telstra reduced errors during major process changes, improved confidence and productivity, and cut new-hire training time by 50% from four weeks to two.

Telstra

Sarah Winn

Quality Lead