Case Study: GM Financial streamlines knowledge management with Panviva

System Changes Require New Approach to Knowledge Creation

GM Financial, the wholly owned captive finance subsidiary of General Motors, needed a better way to support a major corporate system change that would affect nearly every department. With knowledge scattered across disconnected systems like SharePoint and multiple content sources, the company turned to Panviva to provide a centralized online help resource and improve access to current, accurate information.

Panviva helped GM Financial consolidate content into one central repository and standardize the authoring process across teams. After a pilot launch in December 2015 and training for content authors, GM Financial saw faster content development, more consistent information across departments, improved productivity, and reduced risk of non-compliance errors.

GM Financial

Heather Morrow

Enterprise Systems Specialist II