Case Study: Nevada Health Centers improves call center productivity with Panviva SupportPoint

Smooth Sailing with Panviva

Nevada Health Centers, the largest provider of primary care for uninsured, underinsured, and geographically isolated people in Nevada, was struggling to support its call center with paper binders, manuals, and constantly updated cheat sheets. Staff spent too much time searching for information, which hurt accuracy, consistency, productivity, and morale.

To solve this, Nevada Health Centers implemented Panviva’s SupportPoint knowledge management system. Panviva helped create a centralized, streamlined database and content development process, delivering faster, easier access to up-to-date information, improved call handling, and higher staff productivity and morale.

Nevada Health Centers

Cynthia Alofaituli

Performance Improvement Analyst