Case Study: Samaritan Health Services improves operational efficiency with Panviva

Samaritan Discovers Hidden Issues with Panviva

Samaritan Health Services, through Samaritan Health Plans, was struggling with slow and increasingly outdated information retrieval, inconsistent communications, and staff frustration as the organization relied on SharePoint and email for updates. The company turned to Panviva after testing its cloud-based performance software, which promised faster access to information and better workflow support.

Panviva’s discovery and scoping process uncovered hidden process, policy, and staff issues, including outdated workflows and unclear procedural direction, allowing Samaritan to reorganize information and improve how teams worked. As a result, Samaritan reported significantly greater operational efficiency, more timely notifications, better interdepartmental communication, improved productivity, and higher employee morale, with staff saying Panviva was “way better” than their previous approach.

Samaritan Health Services

Ruby Castañeda

Manager, Service Operations