Case Study: Kings County 2-1-1 improves crisis response and staff training with Panviva

Meeting People in Their Moment of Need

Kings County 2-1-1, part of the Crisis Clinic in Seattle, helps people in physical, emotional, and financial crisis find the right services quickly. Before implementing Panviva, staff were overwhelmed by information scattered across emails, databases, sticky notes, and other sources, making it difficult to respond quickly and consistently to callers in distress.

With Panviva, Kings County 2-1-1 created a single source of truth for critical resources, policies, and updates, improving consistency and reducing staff stress. The result was faster onboarding and training, with new specialists now trained in four to six weeks and the team aiming to cut that to two, while also improving overall productivity and customer service quality.

Kings County 2-1-1

Susan Gemmel

2-1-1 Director