Case Study: MegaTran Idaho boosts on-time performance and trip profitability with Pantonium

MegaTran Idaho - Customer Case Study

MegaTran Idaho, a new non-emergency medical transportation (NEMT) provider in Idaho, needed to launch quickly in a market that had just shifted to a single statewide broker, Veyo. The company needed a way to integrate with the broker portal, manage trip intake efficiently, and build reliable schedules from day one. Pantonium provided the routing and dispatching system used to support this rapid onboarding.

Pantonium implemented broker integration, bulk trip uploading, pre-operation planning, and route optimization to help MegaTran Idaho assess feasibility before accepting trips and adjust dispatches on the fly. The results were strong: on-time performance increased from 40% in the first month to over 80% after several months, while average trip distance rose from 10 miles to 14 miles with ride time held steady at 31 minutes. Pantonium’s system also helped MegaTran Idaho reduce cancellations, improve fleet utilization, and expand its business.