Case Study: Lanark Transportation reduces costs and improves dispatch efficiency with Pantonium

Lanark Transportation - Customer Case Study

Lanark Transportation, a not-for-profit community transportation provider serving rural communities in Lanark County and Smiths Falls, needed a better way to manage its on-demand trips. Before working with Pantonium, dispatchers built schedules manually and often prepared them days or even weeks in advance, creating heavy office workload and limited routing efficiency. Pantonium’s routing and dispatching system was brought in to streamline operations while preserving the service level riders expected.

Pantonium guided Lanark through a phased onboarding that included remote training, sandbox testing, trial runs, and a gradual rollout from a few vehicles to the full fleet. As Lanark adopted pre-operation planning and optimization, trip planning that once took hours could be completed in minutes, and the organization reduced paperwork, improved flexibility, and cut costs while maintaining the same level and volume of service. By the end of rollout, all trips and vehicles were managed in Pantonium, helping Lanark increase efficiency and prepare for future growth.

Lanark Transportation

Marilyn Bird

Executive Director