Case Study: Caliber Care+Transport achieves rapid national growth with Pantonium

How Caliber Care + Transport spread across America

Caliber® Care+Transport, a national non-emergency medical transportation (NEMT) provider, needed a more reliable and scalable way to manage dispatching as it expanded across the United States. Its existing dispatch system was error-prone and could not support the company’s growth strategy.

Pantonium provided a cloud-based dispatch and routing platform that centralized control for Caliber’s many locations, reduced errors, and kept operations manageable. With Pantonium, Caliber increased rides by 465%, trips per vehicle by 172%, and locations by 50%, while improving on-time performance by 46%, shortening ride times by 34%, and growing from 30 vehicles in January 2015 to 120 by January 2016 without adding dispatchers.

Caliber® Care+Transport

Aaron Fee

National Director of Operations