Case Study: Inclind achieves rock-solid stability, faster site performance, and lower overhead with Pantheon

Web Development Agency Inclind Finds Superior Service & Support on Pantheon

Inclind is a Delaware-based, Drupal-focused web design and development agency of 12 developers that builds sites and integrates third‑party apps for clients across healthcare, education, real estate and more. They were hampered by the administrative overhead and instability of co‑located, effectively single‑server hosting—one provider failure or a traffic spike could take down all client sites—so they needed a more stable, partner‑oriented hosting solution with strong support.

By joining Pantheon’s reseller program and migrating roughly 80 sites, Inclind gained a scalable, higher‑performance platform with 24/7 developer support, easy migration tools, and workflow features like Multidev plus included services such as New Relic. The move cut infrastructure overhead, improved site speed and reliability, allowed the agency to offer more flexible client options, increased billable development time, and delivered better work‑life balance for the team.

Inclind

Shaun Tyndall

Founder & Director