Case Study: O2E Brands achieves 99.99% uptime, major productivity gains, and improved security with Pantheon

O2E Brands Transforms Customer Digital Experience with Pantheon

O2E Brands — the franchisor behind 1-800-GOT-JUNK?, WOW 1 DAY PAINTING and Shack Shine — centralizes digital services for 500+ employees and global franchises. Its legacy, DIY hosting and an aging Drupal stack caused frequent downtime, manual maintenance and constant firefighting that drained the small WebOps team, threatened the brand’s image, and limited time for innovation.

O2E migrated to Pantheon for expert Drupal migration, Multidev and Dev-Test-Live workflows, automated monthly updates and backups, Advanced Global CDN with WAF, and 24/7 support. The move delivered >99.99% uptime, eliminated breaches, cut core update time by 80%, saved over 1,000 labor hours (~½ FTE), accelerated feature rollouts (e.g., holiday offerings), and recovered hundreds of thousands in quarterly revenue.

O2E Brands

Ed Alvarez

Senior Drupal Developer