Case Study: Kalamuna boosts support efficiency by 50% and accelerates time-to-market with Pantheon

How Kalamuna Uses Automation to Liberate Developers & Empower Newbies

Kalamuna is an Oakland web agency that builds user-friendly Drupal products (like Kalabox and Kalatheme) and specializes in turnkey distributions and rapid prototyping. They faced a common Drupal problem: spinning up sites and applying routine updates was slow and developer-intensive—simple fixes took 1–2 hours each and had to be repeated across many sites, support work consumed senior developers’ time, and site instantiation could take 2–4 hours, limiting scalability and client service.

Kalamuna standardized on Pantheon for Agencies, using a common starter kit and one‑click updates to automate repetitive tasks and deploy prototypes in 3–4 hours. After moving ~30 sites, initial project spin‑up time dropped by about 2 hours, lower‑level support became 50% more efficient (one person can now support 20 clients instead of 10), mid‑/high‑level tickets are resolved ~15% faster, fixes propagate across sites, and senior developers are freed to focus on higher‑value work—enabling faster time to market and scaled client service.

Kalamuna

Mike Pirog

Co-Founder