Case Study: Aeromexico achieves zero downtime and scalable online ticketing with Pantheon

Aeroméxico expands global reach to serve millions with high-availability deployment and innovation on Pantheon

Aeroméxico, Mexico’s largest international airline serving millions of monthly visitors, needed to eliminate downtime after a severe outage that hurt online ticket sales. The team required a highly available, scalable Drupal platform, better DevOps workflows, and real‑time performance monitoring to handle seasonal traffic peaks and align web experiences with Delta and other partners.

Aeroméxico adopted Pantheon WebOps with an active/active production deployment, Multidev/Dev‑Test‑Live workflows, Terminus automation, integrated New Relic monitoring, and Diamond support plus practitioner training and a dedicated CSM. The result was uninterrupted site availability during high‑traffic campaigns, zero holiday‑season incidents, recovered developer time for feature work and partner integrations, and improved reliability and performance across web, mobile, and kiosk channels.

Aeromexico

Daniela Soler

Systems Development Manager