Case Study: SummerBrook Dental achieves reliable 24/7 phone service and reduced costs with PanTerra Networks (WorldSmart)

SummerBrook Dental - Customer Case Study

SummerBrook Dental, a full-service dental practice in Aurora, Colorado, was struggling with an unreliable on-premises phone system that dropped calls, rang incorrectly and required frequent technician visits—disrupting patient care and productivity. The practice needed dependable call handling, after-hours access, professional call routing, call recording, marketing number tracking and shared lines for departments.

PanTerra’s WorldSmart replaced the failing system with cloud-based call routing, time-of-day schedules, shared lines and hunt-group functionality, plus 24/7 access and call recording. The result was a lower monthly cost, a reliable, scalable phone system that resolved the office’s issues, improved patient accessibility and professionalism, enabled marketing ROI tracking with DID numbers, and centralized call management across the practice.

SummerBrook Dental

Jim Craig

Owner