Case Study: Merit Fasteners achieves lower operating costs and increased responsiveness with PanTerra Networks' WorldSmart

Merit Fasteners Lowers Operating Costs and Increases Responsiveness with WorldSmart

Merit Fasteners, a Southeast industrial fastener supplier with four locations and about 60 employees, struggled with an unreliable VoIP provider and unresponsive VAR support that hurt remote-office connectivity, interoperability and customer responsiveness while driving up costs. The company needed a more reliable, feature-rich communications platform to support growth and improve service for internal and external customers.

Merit adopted PanTerra Networks’ WorldSmart through channel partner DVN Solutions, gaining a unified communications platform with a single dialing plan, group calling, 24/7 support and expanded remote capabilities. The rollout improved responsiveness and efficiency, enabled future features like instant messaging, and reduced monthly communications costs by roughly $500 even after upgrading internet speeds and network infrastructure.

Merit Fasteners

Derrick Dike

Partner