Case Study: M-Factor achieves flexibility, mobility and global collaboration with PanTerra Networks' WorldSmart

M-Factor - Customer Case Study

M-Factor, a global provider of marketing investment management software serving clients like Coca‑Cola and McDonald’s, faced an obsolete PBX that limited voicemail integration, added/moved lines, and remote-office access. With a fast-growing, global services team that requires 24/7 multimedia communications and mobility, the company needed a flexible, scalable solution to give staff and clients reliable access to corporate resources from anywhere.

M-Factor trialed and deployed PanTerra’s WorldSmart On‑Demand Unified Communications (45 seats), a SaaS platform delivering integrated voice, conferencing, web collaboration, desktop sharing, secure IM and Outlook voicemail integration without on‑premise hardware. The hosted service enabled full mobility (softphones/IP phones anywhere), simplified management, faster feature roll‑out, lower total cost of ownership, and improved productivity, accessibility and reliability across headquarters and remote offices.

M-Factor

Jim Wells

IT Director