Case Study: IronWare Business Intelligence restores communications in 24 hours and saves $10K/month with PanTerra Networks' WorldSmart

IronWare Business Intelligence - Customer Case Study

IronWare Business Intelligence, a business technology and consulting firm, faced a crippling communications problem after outgrowing its Altigen on‑premise VoIP system. Moving from PC to Mac left them without a soft‑phone option, and recurring freezes, poor vendor support, messaging failures and finally a failed Altigen server motherboard left their main phone line down and clients wondering if they were still in business.

PanTerra implemented its WorldSmart cloud UCC platform within 24 hours, providing IP phones, soft‑clients, conferencing, fax, call recording, Salesforce integration, SMS/chat and file sharing. The cloud solution restored reliable phone service, improved employee visibility and remote collaboration, enabled the company to close its office (saving about $10,000/month), increase billable hours and cut conferencing costs.

IronWare Business Intelligence

Gregory Houston

President