Case Study: Biolase improves technical support and customer satisfaction with PanTerra Networks Streams Call Center

Biolase deploys virtual call center for 6,500 customers with PanTerra Networks

Biolase, a leading dental laser company, needed a new call center solution to efficiently handle technical support for its global customer base. Their existing system was manual and slow, and they required a flexible, affordable, and scalable platform. They selected the Streams Call Center solution from PanTerra Networks.

PanTerra implemented a hosted, SaaS-based call center solution that eliminated upfront capital costs and provided a unified system with phone, instant messaging, ACD, and reporting. This allowed Biolase to deploy quickly, enable a virtual agent workforce, and remotely manage operations. The results included dramatically improved customer satisfaction with high first-call resolution, significant time and cost savings compared to a $1 million+ on-premises alternative, and superior flexibility for their support team.

Biolase