Case Study: University of Newcastle achieves scalable, reliable cloud video management with Panopto

University of Newcastle - Customer Case Study

The University of Newcastle, a research-intensive Australian university serving over 37,000 students, moved to mandatory lecture capture to improve learning access and engagement. Their on‑premises system quickly ran into scale problems — growing storage limits, frequent downtime, manual content deletion, and limited tools for staff to create videos outside the classroom — which threatened availability and student access.

In 2018 the University migrated to Panopto’s cloud video platform, gaining automated retention policies, fine‑grained permissions, and easy recording/uploading from any device. The switch cut downtime by 92%, enabled 90% of academics to record content, boosted video engagement by 25%, and proved critical for remote learning during COVID‑19 (including reaching students behind China’s firewall).

University of Newcastle

Ben Armstrong

Learning Technology Support Specialist, Learning Design and Teaching Innovation Unit