Case Study: Thomas Jefferson University keeps lecture videos available through a server outage with Panopto

Thomas Jefferson University keeps 5,800+ videos available through a 3-day outage with Panopto

Thomas Jefferson University faced a significant challenge when a three-day server outage threatened to cut off student and faculty access to over 5,800 lecture videos, which were critical for midterm exam preparation. The university used Panopto's lecture capture system, and the outage risked the loss of 60-70 recent recordings, causing widespread concern across campus.

Panopto's solution ensured that all scheduled lectures were recorded and available despite the server failure, thanks to its remote recorders that operate independently for seven days without needing to communicate with the central server. This reliability prevented a major disruption to studying. The impact was a preserved video library that is integral to daily learning, and the customer also highlighted Panopto's exceptional support team as a key benefit.

Thomas Jefferson University