Case Study: American 1 Credit Union boosts employee engagement and streamlines training with Panopto

Engaging Front-line Workers with Consistent Communication and Training

American 1 Credit Union (A1CU) serves over 60,000 members from 16 branch locations across six Michigan counties and employs more than 200 people—about 65% of whom are front-line staff. When COVID-19 disrupted in-person activities, A1CU turned to video to connect its workforce but faced internal storage constraints, limited access and sharing, and security concerns around managing thousands of hours of content.

A1CU adopted Panopto to deliver secure, consistent internal communications and standardized training via pre-recorded modules and recorded live sessions, creating a hybrid, on-demand learning model. The platform centralized video storage, simplified sharing and analytics, improved engagement and alignment, and expanded use across 32 branches and departments, driving a 9% year-over-year increase in viewership.

American 1 Credit Union

Jayme Bicknell

Marketing Manager