Case Study: Salvesen Logistics achieves 24% IT operational load reduction and proactive transactional monitoring with Pandora FMS

Salvesen Logística - Customer Case Study

Salvesen Logistics, a large Iberian logistics operator with extensive warehousing and transport operations, was undergoing a technology transformation to improve efficiency, user experience and business KPIs while working with tight margins. To achieve proactive service quality and monitor not just infrastructure but transactional user flows, Salvesen Logistics turned to Pandora FMS for comprehensive monitoring including synthetic user-experience probes and business-level transaction checks.

Pandora FMS implemented transactional business monitoring and synthetic “robot” probes that emulate user transactions across messaging (Office 365, EDI, AS2, FTP) and integrated with Salvesen’s WMS and TMS, generating automated alarms and SLA reports handled by the UAS 24/7. The deployment delivered measurable impact — notably a 24% reduction in IT operational load — plus earlier detection of issues, improved SLA management, faster incident response and clearer executive reporting.

Salvesen Logistics

José Luis Santamaría

Chief Technology Officer