Case Study: Madrid Digital achieves automated monitoring and faster incident diagnosis with Pandora FMS

Pandora FMS Monitoring at the service of citizens

Madrid Digital, the Agency for Digital Administration of the Madrid region, needed a unified monitoring system to collect technical metrics and reliably manage events across a diverse infrastructure of servers, applications, network devices, sensors and business processes. They chose Pandora FMS (using Enterprise features and support from Ártica ST) to provide flexible, precise measurement and centralized event management.

Pandora FMS was implemented and integrated into Madrid Digital’s incident life cycle (including Selenium for user‑experience checks), enabling automated alerts, ticketing and escalation for critical services; the platform now monitors over 500 servers/devices and roughly 120,000 metrics. As a result, Madrid Digital reports a 200% reduction in diagnosis time, widespread automation of reactive actions, and better data‑driven decision making thanks to Pandora FMS.

Madrid Digital

Lorenzo Canales

Head of the Monitoring and Infrastructure Service Support Unit