Case Study: Fripozo S.A. achieves 75% faster incident resolution and 99.9% SLA with Pandora FMS

Fripozo S.A. - Customer Case Study

Fripozo S.A., the holding company of Grupo Fuertes and a leading Spanish frozen-food supplier, faced a growing, heterogeneous IT environment with no centralized monitoring: devices and servers went unnoticed when they failed and flexibility was required to monitor diverse systems quickly. To address this, Fripozo S.A. tested the Open Source version of Pandora FMS and subsequently adopted the Pandora FMS Enterprise edition to provide a single, adaptable monitoring platform.

Pandora FMS was implemented and expanded by Fripozo S.A.’s own Systems Department (no external consultants), enabling custom monitoring for printers, time clocks, storage arrays, UPS and more; this delivered measurable benefits: incident resolution times dropped by 75%, internal SLAs reached 99.9%, plus cost savings, improved IT productivity and full control of the technology park. Pandora FMS’s flexibility also uncovered new business-process improvements and the company is considering wider rollout across Grupo Fuertes.

Fripozo S.A.

Enrique Suárez Pérez

Head of System Administration