Case Study: Empresa Municipal de Transportes de Madrid (EMT) achieves unified, real-time monitoring and cost savings with Pandora FMS

Empresa Municipal de Transportes de Madrid - Customer Case Study

Empresa Municipal de Transportes de Madrid (EMT), the Madrid City Council’s public bus operator with over 2,100 vehicles, six operation centers and more than 100 servers to manage, needed a reliable, scalable monitoring platform as it migrated from host‑centric systems to distributed TCP/IP, web and mobile services. EMT required unified visibility across servers, Wi‑Fi access points, switches and applications to ensure high availability for 500+ internal users and hundreds of thousands of passengers; they selected Pandora FMS (Enterprise) to meet those needs.

Pandora FMS was deployed (with an Enterprise licence for support and training) to provide a single web console, agent watchdogs, real‑time alerts by e‑mail/SMS, role‑based access and quick feature development to monitor diverse platforms. As a result, EMT gained unified monitoring and performance inventories, tighter workflow integration, faster incident resolution with Artica/Pandora FMS support, and measurable cost savings versus alternative solutions while reducing manual system checks.

Empresa Municipal de Transportes de Madrid

Ignacio Uría Echevarría

Responsible for IT and Infrastructure Projects, IT Assistant Director