Case Study: ShipNetwork achieves streamlined document workflows and faster proposals with PandaDoc

Rakuten Super Logistics created the ultimate, streamlined workflow by integrating Microsoft Dynamics with PandaDoc

ShipNetwork, formerly Rakuten Super Logistics, is a leading e-commerce fulfillment provider that was struggling with inefficient document workflows across sales, customer success, and warehouse operations. Its teams relied on multiple tools and manual processes for proposals, onboarding, and visitor paperwork, causing repetitive data entry, errors, and a cumbersome print-sign-scan experience for customers. PandaDoc helped address these challenges with a more streamlined document solution.

By implementing PandaDoc and integrating it with Microsoft Dynamics CRM, ShipNetwork automated proposal generation, improved onboarding, and simplified warehouse documentation. PandaDoc enabled faster, more professional document creation and a better customer experience, with sales reps able to send proposals in real time while speaking with prospects. The result was reduced friction across departments, faster sales cycles, and a more efficient, scalable document process.

ShipNetwork

Jonathan Grospe

Director of Sales