Case Study: Quadient, a customer‑experience and mail‑solutions leader, cuts time-to-close from 4 days to 4 hours with PandaDoc

Quadient added 250 seats in 2020 due to COVID-19

Quadient, a 5,500-employee consulting and customer-experience technology company, needed to modernize and streamline its sales contracts—moving away from a slow print/scan/email workflow and overcoming initial customer and legal skepticism about eSignatures. When COVID-19 forced remote work in March 2020, Quadient faced urgent pressure to scale a digital solution quickly so sales teams could continue closing deals and supporting customers across omnichannel services.

Quadient expanded its PandaDoc deployment from 100 to 350 seats, completed rollout in 48 hours using internal power users, and integrated PandaDoc into its sales stack (Salesforce) and mobile workflows. The result: faster, more transparent sales cycles (time-to-close dropped from 4 days to 4 hours), higher engagement and completion rates (226 docs sent in late March with a 65% view and 62% completion rate), and empowered reps able to finalize deals remotely.

Quadient

Steve Rakoczy

Chief Digital Officer