Case Study: Mercury Information Security Services achieves 91% faster proposal creation and 50% annual revenue growth with PandaDoc

Mercury ISS saw a 50% increase in annual revenue

Mercury Information Security Services (Mercury ISS) is a Sydney-based information security consultancy of 2–10 employees that was struggling with slow, manual proposal creation. Staff spent nearly three hours per document transferring customer data from Capsule CRM into Word files, creating a persistent bottleneck that limited the company's ability to scale and innovate.

After a six-week implementation of PandaDoc, Mercury ISS cut proposal creation time to about 15 minutes (a 91% reduction), leveraged templates, drag-and-drop editing, automated reminders and integrations with its tech stack to reduce errors and improve visibility into document stages. The efficiency gains saved 10+ hours per week, accelerated sales cycles, contributed to a 50% increase in annual revenue, and helped Mercury ISS earn Deloitte Technology Fast 500 Asia Pacific recognition.

Mercury Information Security Services

Edward Farrell

Chief Executive Officer