Case Study: Knocking streamlines onboarding and boosts efficiency with PandaDoc

Knocking - Customer Case Study

Knocking, a global media tech company that provides e-commerce solutions and promotion services, was struggling to keep up with rising demand. Its manual onboarding and document review process created a flood of emails, delays in getting signatures, and difficulty filling slots for 10 brands in just one week, making the customer experience slow and inefficient. PandaDoc helped Knocking replace that process with a faster, simpler workflow.

Using PandaDoc with its HubSpot integration, Knocking was able to send and track document requests in one email, automate follow-ups, and clearly show which documents were required or optional for e-signature. The result was a more organized onboarding process, less time spent on follow-up, and higher efficiency and productivity. According to Knocking, PandaDoc helped them adapt to increased demand and serve more customers each week.

Knocking

Juan Sianca

Internal Operations Manager