Case Study: Falck Ambulance achieves a 6-month billing cycle reduction with PandaDoc

Falck Ambulance shortens their billing cycle by six months

Falck Ambulance, the world’s leading international ambulance operator, faced a slow and inconsistent billing process across nine billing centers. It could take up to 9 months to collect patient and insurance information and complete billing forms, creating delays, frustration, and potential revenue loss. Falck turned to PandaDoc’s form creation and automation tools to simplify and speed up its document workflow.

Using PandaDoc, Falck embedded billing forms on its website and shared them by text message, making it easier for patients to submit information quickly. The result was a 6-month reduction in billing cycle time, a 67% improvement, and more than $88,000 in annual savings compared with competitor solutions. PandaDoc also helped Falck expand digital forms to other requests, improving overall document management and revenue collection.

Falck

Charisse Jacobs

IT Support