Case Study: CyberBytes Inc. achieves scalable quoting and faster proposals with PandaDoc

CyberBytes, Inc. helped Northtowns Remodeling decrease their estimate creation time to 5 minutes

Northtowns Remodeling, a 35‑year Western New York remodeling firm, and CyberBytes, a small integration consulting startup run by owner Brian Marek and his step‑son Alex, both used Copper CRM and operated with lean teams. Northtowns was bogged down by time‑consuming, manual proposal, quote and contract processes that limited scalability while Brian juggled a 70‑hour workweek and strained his relationship with Alex as CyberBytes tried to grow.

Alex implemented PandaDoc—leveraging its document builder, templates, quoting tools, eSignatures and automation—so Northtowns could produce fast, accurate, professional estimates and contracts. The switch sped up proposal turnaround, increased transparency and customer confidence, repaired the step‑father/step‑son partnership, and enabled CyberBytes to add PandaDoc to its services (becoming a certified partner) while Northtowns now uses PandaDoc daily.

CyberBytes Inc.

Brian Marek

President and CEO