Case Study: Jelf transforms digital service delivery with Pancentric Digital

Jelf delivers a 5-year digital transformation roadmap with Pancentric Digital

Jelf, a UK-based insurance company now known as Marsh Commercial, faced the challenge of a digital presence that lagged behind its competitors. They engaged Pancentric Digital to undertake a full-service digital transformation to modernize their service delivery and get ahead of the competition.

Pancentric Digital began with extensive customer-led research to map the service experience and identify gaps. They then created a comprehensive 5-year digital roadmap. The first phase of the solution involved re-platforming the digital estate from Sitecore to Umbraco to improve governance and enable future personalization. The vendor helped Jelf build a roadmap for their vision while fixing critical issues quickly, resulting in a rebranded site that embraced customer experience design.

Jelf