Case Study: WalkMe reduces Salesforce risk and speeds root-cause analysis with Panaya ForeSight

WalkMe finds root causes in 30 minutes with Panaya

WalkMe, a global provider of digital adoption solutions, faced significant challenges managing its highly complex and undocumented Salesforce org. This complexity made it time-consuming to map dependencies and identify the root causes of technical failures, which posed a direct risk to revenue. To overcome this, WalkMe turned to Panaya and its ForeSight platform to enhance development and mitigate risk.

By implementing Panaya ForeSight, WalkMe gained the ability to quickly visualize dependencies and debug errors with a few clicks. The solution saved multiple hours of work, improved project planning, and enabled fast resolution of critical faults. In one measurable instance, Panaya helped the team locate the root cause of a major failure in half an hour, preventing what was estimated to be a loss of hundreds of thousands or even millions of dollars in revenue and ensuring the sales team could close the quarter uninterrupted.

WalkMe