Case Study: TechnologyOne shortens CPQ process investigation time with Panaya

TechnologyOne cuts CPQ investigation time to 30 minutes with Panaya

TechnologyOne, a leading global SaaS ERP company, faced significant challenges in managing its complex Salesforce CPQ implementation after it was built by a third-party system integrator. The documentation provided was insufficient, making it difficult to troubleshoot issues, plan new features, and maintain the system without relying on external help. To gain control and ensure reliable documentation, they turned to the vendor Panaya and its Change Intelligence Platform.

By implementing Panaya, TechnologyOne was able to automatically generate complete documentation and gain deep visibility into its complex CPQ processes. This allowed them to quickly troubleshoot issues and accurately plan new enhancements with confidence. The solution from Panaya had a measurable impact, reducing the time to investigate processes from a full day or several hours down to just 30 minutes, dramatically improving the efficiency and effectiveness of their internal team.

TechnologyOne